Frequently Asked Questions

Here is everything you need to know!

FAQs

Our Most Common Questions!

What is an escape room all about?

 

Real life escape rooms are a fun new entertainment concept.  It is an interactive adventure game in which 2 – 8 people are placed in a room with other participants and have to use elements of the room to solve a series of puzzles, find clues, and work as a team to escape the room within a set time limit.  While the goal is simple, the game is challenging.  Most people do not escape the room in time.

 

How long is each game?

 

Each game is designed for sixty minutes of intense fun!  Plan to spend 15 minutes prior to each game preparing and briefing and 15 minutes after each game to debrief and take photos.

 

How do I book a game?

 

Please click on the Book Now tab at top of home page.  If you have any questions, feel free to call us at 319-290-7498 and we will help you book your experience.

 

How early should I arrive for my game?

 

Please arrive at least 15 minutes prior to your game start time.  Games will begin exactly at their start times and being late might cause you to have less than sixty minutes to play.

 

Am I really locked in a room?

 

Yes and no.  You will be in a room with a locked door, but every door is equipped with an exit button and at any time should you feel the need to leave the room, you are welcome to.  Of coarse leaving the room early and before finishing all the clues disqualifies you from having a record time.

 

How much does it cost?

 

Each game is $29 per person plus tax Friday – Sunday and $27 per person plus tax Monday – Thursday.

 

How do I pay?

 

All games are paid online at the time of booking.  If you are having trouble, call and we will be more than happy to assist you.

 

What if my plans change and I need to cancel – can I get a refund?

 

Our cancellation policy requires we receive at least 48 hours advance notice to receive a refund.  After that, no refunds will be given.  However, we do allow you to substitute players so if one of your participants can’t make it, you may bring someone else in their place.

 

Why do I have to make reservations and pay in advance?

Much like a hotel, we have a minimum number of rooms available and to ensure you have the room and time you desire, reservations must be made.  We will be ready and waiting for you and can only hold spots that are paid for at the time of reservation.

 

Will there be other people in the room with us?

 

This will depend on how many are in your group.  If the total available slots are 8 and there are only 4 of you, then 4 slots will be available.  They will not necessarily be filled, but there is a possibility that others may buy those tickets.  

 

What if I want to play only with my friends?

You can certainly do that, you just need to reserve all available tickets for a given time slot. If you are hoping to play with only your group, you have a better chance during the week or on a Sunday afternoon but we cannot guarantee that you will not be with others unless a full 8 spots are reserved.

 

What is the age limit?

We recommend our games for ages 11 and up.  That being said, we frequently have families come with younger children and they have a great time.  Players 18 and under must be accompanied by at least on paying, playing adult.

 

Why do I have to fill out a waiver?

Each player is required to complete a waiver prior to play – minors must have an adult complete one.  We recommend you read the document thoroughly – we strive to keep both people and property safe and the waive explains the technical side of that as well as let’s us know it’s okay to put your picture on social media post-play.  We do NOT send anything to your email using the email address you put on your waiver form, other than a copy of the signed waiver itself and you need not supply it if you do not want a copy.  

 

We are having a night out on the town – is this a good activity when consuming alcohol?

Escaping requires a lot of thought – we highly recommend you save the celebrating for AFTER the game to ensure your best chance for fun and success.  Additionally, we reserve the right to remove anyone from play who is visibly under the influence of drugs or alcohol and no refund will be given.

 

What do I get if I win?

We love winners!  You will receive both the highly coveted “I Escaped” sticker and the satisfaction of bragging rights!  While game play is based on one hour and if you escape in less than one hour, no refunds or partial refunds will be provided.

 

Can you accommodate special events or parties?

 

Yes!  If you would like information on booking your special event or party, please email us at escapecedarvalley@gmail.com or call 319-290-7498 for more information.

 

Do you do corporate team building?

 

Yes!  Please click on the team building tab on the homepage for details on corporate team building.

 

What if I don’t see a time that works for my schedule?

 

Feel free to call us at 39-290-7498 or email us at escapecedarvalley@gmail.com to see if we can customize a time to accommodate your schedule.

 

 

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