FREQUENTLY ASKED QUESTIONS

EVERYTHING YOU NEED TO KNOW.
What is an escape room all about?
Real-life escape rooms are a fun new entertainment concept.  It is an interactive adventure game in which 2-8 people are placed in a room with other participants and have to use elements of the room to solve a series of puzzles, find clues, and work as a team to escape the room within a set time limit.  While the goal is simple, the game is challenging.  Most people do not escape the room in time.
How long is each game?
Each game is designed for one hour or sixty minutes of intense fun! Plan to spend 15 minutes prior to each game preparing and briefing and 15 minutes after each game to debrief and take photos.
How do I book a game?
Please click on the Book Now tab at top of home page. If you have any questions feel free to call us at 319-290-7498 and we will help you book your experience.
How early should I arrive for my game?
Please arrive at least 15 minutes prior to your game start time. Games will begin exactly at their start times and being late might cause you to have less than sixty minutes to play.
Am I really locked in a room?
Yes and no. You will be in a room with a locked door, but every door is equipped with an exit button and at any time should you feel the need to leave the room you are welcome to. Of course leaving the room early and before finishing all the clues disqualifies you from having a record time.
How much does it cost?
Each game is $27.00 per person plus tax.
How do I pay?
All games are paid online at the time of booking. If you are having trouble, call and we will be more than happy to assist you.
Do you offer refunds?
All of our games are non-refundable. However, we can reschedule your experience if you contact us at least 24 hours prior to your game start time.
What if I want to play only with my friends?
You can certainly do that, you just need to reserve all available tickets for a given time slot.
Will there be other people in the room with us?
This will depend on how many are in your group. If the total available slots are 8 and there are only 4 of you then 4 slots will be “available.” They will not necessarily be filled, but there is a possibility that others may buy those tickets.
What is the age limit?
We recommend our games for ages 11 and up. Players 16 and under must be accompanied by an adult. With that said, we frequently have families come with one or two younger kids and they have a great time.
Can you accommodate special events or parties?
Yes! If you would like information on booking your special event or party please email us at Escapecedarvalley@gmail.com -or call us a 319-290-7498 to receive a custom quote.
Do you do corporate team building?
Yes! Please click on the team building tab on the homepage for details on corporate team building.
What if I don’t see a time that works for me?
Feel free to call us at 319-290-7498 or email us at Escapecedarvalley@gmail.com and we will do everything we can to accommodate your schedule.
Do you do fundraising?
Yes! If you are a nonprofit interested in fundraising please email us at Escapecedarvalley@gmail.com or call at 319-290-7498 to discuss fundraising opportunities.